We are committed to providing quality products to each customer. If you will need to return your product, receive a refund, or have it replaced, please review the information below.



The Duke of Normandy does not accept returns. However, the Duke of Normandy does issue refunds or product replacements in the event that one of the below options takes place:

  • Arrived damaged

  • Didn't match the description

  • Expired item

  • Delivery does not arrive 10 days after estimated delivery date

  • Received the wrong item

 Any refunds or replacements must be requested within 30 days of the date of purchase.

  • Please make sure to record your order confirmation receipt, we cannot issue a refund until our office confirms receipt of the purchase. 

  • We are not responsible for lost packages.

  • All returns will be credited to the original credit card used at the time of purchase.

  • Once a refund or replacement request has been processed, please allow at least 3-5 business days for the credit adjustment to appear on your credit card statement.

 If you will need to request a refund or replacement for your purchase, please email us at and include the below information:


  • Subject line/Refund/Replace Request

  • Your name

  •  Address

  •  Order number

  •  Request for refund or replacement

  •  Reason for the refund or replacement

Note, all refund/replacement requests will be addressed within 48 hours.